Inside Sales /Customer Service Representative

Inside Sales /Customer Service Representative

Green Garden Products, a subsidiary of Central Garden & Pet, the number one supplier of top-quality flower seeds and non-GMO vegetable seeds for the gardening industry, is now seeking an Inside Sales/Customer Service Representative onsite at the Norton, MA facility. This is a non-exempt, full-time position. Central Garden & Pet Company (NASDAQ: CENT) is a leading innovator, marketer and producer of quality branded products for the pet and lawn and garden supplies markets. Please see our website at www.central.com for additional company information.

Inside Sales / Customer Service Representatives manage and maintain designated customer accounts.  

Key Responsibilities

        Develop new business by prospecting new opportunities, following up on leads, and ensuring a smooth sales process

        Manage and grow an existing portfolio of customers by cross-selling different product lines and handling customer service issues.

        Maintain a high volume of customer contacts on an ongoing basis in the CRM

        Complete special projects as assigned

        Spend 75-90% of time on the phone calling customers/ prospects

        Develop and research prospect lead lists

        Keep management informed of all activity

        Develop, report and manage activity reports for customer base

        Resolve customer complaints by investigating issues, making recommendations and answering key questions

        Following up on customer contacts at year end for update and realignment of orders

        Answering consumer questions based on expertise of product

        Reporting competitive information to senior management

        Stay connected in the industry with various types of research, including infrequent trade show attendance, competitive research projects, trade organization research, etc.

        Other duties as required to help the success of the department or team.

Qualifications

        High School diploma or equivalent

        1 -2 years in customer service preferred but not required

        High energy and love of speaking to customers/prospects

        Good team partnership

        Computer literacy; MS Office, EDI, CRM

        Well organized and responsible with an aptitude in problem-solving

        Excellent communication, sales, and customer service skills

   The ability to work independently and multitask, work in a fast-paced environment, and meet deadlines

Working Conditions

        Sitting at a desk for long periods

        Computer and keyboard use

        On the phone with customers

        Office environment with some distractions including other office personnel

Benefits Package & Employee Programs

        Comprehensive Medical, Dental, and Vision Insurance

        Free Life and Short-Term Disability Insurance

        Health and Dependent Care Flexible Spending Accounts

        401k with 3% company match and annual profit-sharing bonus!

        Paid time off and Holidays

        Employee Assistance Program

        Access to thousands of free online courses

        Referral Program with cash bonus

        Access to on-demand pay

        Paid parental leave

Central Garden & Pet Company (NASDAQ: CENT) (NASDAQ: CENTA) understands that home is central to life and has proudly nurtured happy and healthy homes for over 40 years. With fiscal 2023 net sales of $3.3 billion, Central is on a mission to lead the future of the Pet and Garden industries. The Company’s innovative and trusted products are dedicated to helping lawns grow greener, gardens bloom bigger, pets live healthier and communities grow stronger. Central is home to a leading portfolio of more than 65 high-quality brands including Amdro®, Aqueon®, Cadet®, Farnam®, Ferry-Morse®, Four Paws®, Kaytee®, K&H®, Nylabone® and Pennington®, strong manufacturing and distribution capabilities and a passionate, entrepreneurial growth culture. Central is based in Walnut Creek, California and has 6,700 employees across North America and Europe. Visit www.central.com to learn more.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.  Green Garden Products participates in e-Verify.